Contact Us

About us:

Our business experience goes back a number of years. We have been in business since 1987 and online since 1999. We are a family business that works hard to make your online shopping a pleasurable one and a reliable one. We enjoy stocking brand names that you know and love. Our products are chosen and shipped with care. 

We welcome e-mails with questions or comments you might have about our products or our service. You may email us at gifts@theturtletrail.com. We have built a strong base of satisfied long-time customers. We appreciate each and every one of you. We have worked hard to become one of the most reliable stores online. Your wonderful feedback is much appreciated as we strive to expand the ways we can serve you. 

We can be reached by phone at 215-784-9097
We are in Eastern Pennsylvania and take calls between 11 a.m. and 5 p.m. Eastern Standard Time Monday through Friday. If we are with another customer or on another line and unable to take your call, please leave us a message and we will get back with you promptly. 

Our online orders are processed through a totally secure credit card processing system. We accept credit card, debit card, and check orders through our shopping cart.

You may also place your orders by phone at 215-784-9097.

If you prefer to order by email and pay by check or money order, our email is gifts@theturtletrail.com. 

In addition to accepting all types of credit and debit cards online, we also accept Paypal payments. 

Your shopping satisfaction is of the highest importance to us.

As part of ensuring that satisfaction, we strive to adhere to the following standards:

  • We make you, our customers, a top priority. We work hard to provide personal customer service for you.
  • Your orders are packed with care and include an itemized packing slip. We rarely ever have breakage.
  • We ship complete orders and not partial ones. On the unusual occasion where we cannot do so, we contact you before shipping.
  • We ship out promptly. We ship within the US, to US military addresses and worldwide.
  • We offer a FREESHIP coupon code within the 48 contiguous US states for all orders over $139.
  • We make it easy for you to send gifts. There is an instructions box on our ordering form where you may include gift notes or special requests.
  • We offer a totally secure site for credit or debit card shopping. We also accept Paypal, checks, and money orders.
  • We are happy to accept phone orders.
  • To assist in your shopping, we offer a search feature at the top of each of our pages.

We would like to encourage our International customers to read our shipping policies on the Shipping page. We do not offer a flat rate for shipping outside of the US.
You may e-mail us with any questions or requests you might have. 
For your convenience, our phone number is listed under Contact us . 
 

We look forward to having you shop with us at The Turtle Trail. 
Once you have shopped with us, it is our hope that you will come back over and over. 
Should you experience any problem at all with our service or our product, kindly contact us so that we may learn to serve you even better.

If you like our service, thanks for recommending us to your family and friends.